NEED_HELP.md · iyingok/alexa-auto-sdk

# Need Help?

* [Registering a Product and Creating a Security Profile](#registering-a-product-and-creating-a-security-profile)
* [Requesting Additional Functionality (whitelisting)](#requesting-additional-functionality-whitelisting)
* [Reporting an Issue](#reporting-an-issue)
* [Making Pull Requests](#making-pull-requests)

## Registering a Product and Creating a Security Profile <a id = "registering-a-product-and-creating-a-security-profile"></a>

After creating an Amazon developer account, you'll need to [register a product and create a security profile](https://developer.amazon.com/en-US/docs/alexa/alexa-voice-service/register-a-product.html) on the Alexa Voice Service (AVS) developer portal.

When you follow the instructions to [fill in the product information](https://developer.amazon.com/en-US/docs/alexa/alexa-voice-service/register-a-product.html#fill-in-product-information):

* Use your own custom information, taking note of the **Product ID**.
* Be sure to select **Automotive** from the **Product category** pull-down.

When you follow the instructions to [set up your security profile](https://developer.amazon.com/en-US/docs/alexa/alexa-voice-service/register-a-product.html#set-up-your-security-profile), take note of the generated **Client ID**.

## Requesting Additional Functionality (whitelisting) <a id="requesting-additional-functionality-whitelisting"></a>

The following additional functionality is available with help from your designated Amazon Solutions Architect (SA) or Partner Manager:

* Amazon Music and other music service providers
* Wake Word support
* Alexa Communication
* Local Voice Control
* Device Client Metrics
* Voice Chrome for Android
* Alexa Presentation Language (APL) component required for APL rendering on the Android Sample App

In order to use this functionality, your product must be whitelisted by Amazon. Contact your SA or Partner Manager, provide the Amazon ID of your development device, and request the functionality you want to add.

>**Note:** If you would like to request additional functionality but don't have a designated SA or Partner Manager, please reach out using the "Request More Information" form at the end of the [Alexa Auto Software Development Kit page](https://developer.amazon.com/en-US/alexa/alexa-auto/sdk) on the developer portal.

To find the Amazon ID for your development device:

1. Log in to the [AVS Developer Portal](https://developer.amazon.com/alexa/console/avs/home).
2. Click **PRODUCTS**.
2. Take note of the **Amazon ID** for your device.

## Reporting an Issue <a id="reporting-an-issue"></a>

### Existing Alexa Auto SDK Customers

Please reach out to the designated Amazon Solutions Architect (SA) or Partner Manager for your company, and include the following information:

* **Overview** - provide a brief overview of the issue
* **Steps to reproduce** - provide details of how to reproduce the issue
* **Logs** - include relevant logs
* **Platform and environment** - provide details about your hardware platform, operating system, compiler, API level, etc.

### New Alexa Auto SDK Customers

Please fill out the form "Request more information" at the bottom of the [Alexa Auto Software Development Kit (SDK)](https://developer.amazon.com/alexa-voice-service/alexa-auto-sdk) page. Once you have submitted your request, someone from Amazon will contact you.

## Making Pull Requests <a id="making-pull-requests"></a>

We are **not** accepting pull requests or community contributed bug fixes at this time.

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