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<?php
// +----------------------------------------------------------------------
// | wechat-php-sdk
// +----------------------------------------------------------------------
// | 版权所有 2014~2017 ThinkAdmin [ thinkadmin.top ]
// +----------------------------------------------------------------------
// | 官方网站: https://thinkadmin.top
// +----------------------------------------------------------------------
// | 开源协议 ( https://mit-license.org )
// | 免责声明 ( https://thinkadmin.top/disclaimer )
// +----------------------------------------------------------------------
// | gitee 代码仓库：https://gitee.com/zoujingli/wechat-php-sdk
// | github 代码仓库：https://github.com/zoujingli/wechat-php-sdk
// +----------------------------------------------------------------------
namespace Wechat;
use Wechat\Lib\Common;
use Wechat\Lib\Tools;
class WechatCustom extends Common
{
/** 多客服相关地址 */
const CUSTOM_SERVICE_GET_RECORD = '/customservice/getrecord?';
const CUSTOM_SERVICE_GET_KFLIST = '/customservice/getkflist?';
const CUSTOM_SERVICE_GET_ONLINEKFLIST = '/customservice/getonlinekflist?';
const CUSTOM_SESSION_CREATE = '/customservice/kfsession/create?';
const CUSTOM_SESSION_CLOSE = '/customservice/kfsession/close?';
const CUSTOM_SESSION_SWITCH = '/customservice/kfsession/switch?';
const CUSTOM_SESSION_GET = '/customservice/kfsession/getsession?';
const CUSTOM_SESSION_GET_LIST = '/customservice/kfsession/getsessionlist?';
const CUSTOM_SESSION_GET_WAIT = '/customservice/kfsession/getwaitcase?';
const CS_KF_ACCOUNT_ADD_URL = '/customservice/kfaccount/add?';
const CS_KF_ACCOUNT_UPDATE_URL = '/customservice/kfaccount/update?';
const CS_KF_ACCOUNT_DEL_URL = '/customservice/kfaccount/del?';
const CS_KF_ACCOUNT_UPLOAD_HEADIMG_URL = '/customservice/kfaccount/uploadheadimg?';
const CUSTOM_SERVICE_GET_MSG_LIST = '/customservice/msgrecord/getmsglist?';
/**
* 获取多客服会话记录
* @param array $data 数据结构 {"starttime":123456789,"endtime":987654321,"openid":"OPENID","pagesize":10,"pageindex":1,}
* @return bool|array
*/
public function getCustomServiceMessage($data)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_URL_PREFIX . self::CUSTOM_SERVICE_GET_RECORD . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取多客服客服基本信息
*
* @return bool|array
*/
public function getCustomServiceKFlist()
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_URL_PREFIX . self::CUSTOM_SERVICE_GET_KFLIST . "access_token={$this->access_token}");
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取多客服在线客服接待信息
*
* @return bool|array
*/
public function getCustomServiceOnlineKFlist()
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_URL_PREFIX . self::CUSTOM_SERVICE_GET_ONLINEKFLIST . "access_token={$this->access_token}");
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 创建指定多客服会话
* @tutorial 当用户已被其他客服接待或指定客服不在线则会失败
* @param string $openid //用户openid
* @param string $kf_account //客服账号
* @param string $text //附加信息，文本会展示在客服人员的多客服客户端，可为空
* @return bool|array
*/
public function createKFSession($openid, $kf_account, $text = '')
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$data = array("openid" => $openid, "kf_account" => $kf_account);
$text !== '' && $data["text"] = $text;
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CUSTOM_SESSION_CREATE . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 关闭指定多客服会话
* @tutorial 当用户被其他客服接待时则会失败
* @param string $openid //用户openid
* @param string $kf_account //客服账号
* @param string $text //附加信息，文本会展示在客服人员的多客服客户端，可为空
* @return bool | array //成功返回json数组
* {
* "errcode": 0,
* "errmsg": "ok",
* }
*/
public function closeKFSession($openid, $kf_account, $text = '')
{
$data = array("openid" => $openid, "kf_account" => $kf_account);
if ($text) {
$data["text"] = $text;
}
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CUSTOM_SESSION_CLOSE . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取用户会话状态
* @param string $openid //用户openid
* @return bool | array //成功返回json数组
* {
* "errcode" : 0,
* "errmsg" : "ok",
* "kf_account" : "test1@test", //正在接待的客服
* "createtime": 123456789, //会话接入时间
* }
*/
public function getKFSession($openid)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_BASE_URL_PREFIX . self::CUSTOM_SESSION_GET . "access_token={$this->access_token}" . '&openid=' . $openid);
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取聊天记录
* @param array $data 数据结构 {"starttime" : 987654321,"endtime" : 987654321,"msgid" : 1,"number" : 10000}
* @return bool|array
*/
public function getCustomMsgList($data)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CUSTOM_SERVICE_GET_MSG_LIST . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取指定客服的会话列表
* @param string $kf_account //用户openid
* @return bool | array //成功返回json数组
* array(
* 'sessionlist' => array (
* array (
* 'openid'=>'OPENID', //客户 openid
* 'createtime'=>123456789, //会话创建时间，UNIX 时间戳
* ),
* array (
* 'openid'=>'OPENID', //客户 openid
* 'createtime'=>123456789, //会话创建时间，UNIX 时间戳
* ),
* )
* )
*/
public function getKFSessionlist($kf_account)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_BASE_URL_PREFIX . self::CUSTOM_SESSION_GET_LIST . "access_token={$this->access_token}" . '&kf_account=' . $kf_account);
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 获取未接入会话列表
* @return bool|array
*/
public function getKFSessionWait()
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_BASE_URL_PREFIX . self::CUSTOM_SESSION_GET_WAIT . "access_token={$this->access_token}");
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 添加客服账号
*
* @param string $account 完整客服账号(账号前缀@公众号微信号，账号前缀最多10个字符)
* @param string $nickname 客服昵称，最长6个汉字或12个英文字符
* @param string $password 客服账号明文登录密码，会自动加密
* @return bool|array
*/
public function addKFAccount($account, $nickname, $password)
{
$data = array("kf_account" => $account, "nickname" => $nickname, "password" => md5($password));
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CS_KF_ACCOUNT_ADD_URL . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 修改客服账号信息
*
* @param string $account //完整客服账号，格式为：账号前缀@公众号微信号，账号前缀最多10个字符，必须是英文或者数字字符
* @param string $nickname //客服昵称，最长6个汉字或12个英文字符
* @param string $password //客服账号明文登录密码，会自动加密
* @return bool|array
* 成功返回结果
* {
* "errcode": 0,
* "errmsg": "ok",
* }
*/
public function updateKFAccount($account, $nickname, $password)
{
$data = array("kf_account" => $account, "nickname" => $nickname, "password" => md5($password));
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CS_KF_ACCOUNT_UPDATE_URL . "access_token={$this->access_token}", Tools::json_encode($data));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 删除客服账号
* @param string $account 完整客服账号(账号前缀@公众号微信号，账号前缀最多10个字符)
* @return bool|array
*/
public function deleteKFAccount($account)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpGet(self::API_BASE_URL_PREFIX . self::CS_KF_ACCOUNT_DEL_URL . "access_token={$this->access_token}" . '&kf_account=' . $account);
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
/**
* 上传客服头像
* @param string $account 完整客服账号(账号前缀@公众号微信号，账号前缀最多10个字符)
* @param string $imgfile 头像文件完整路径,如：'D:\user.jpg'。头像文件必须JPG格式，像素建议640*640
* @return bool|array
*/
public function setKFHeadImg($account, $imgfile)
{
if (!$this->access_token && !$this->getAccessToken()) {
return false;
}
$result = Tools::httpPost(self::API_BASE_URL_PREFIX . self::CS_KF_ACCOUNT_UPLOAD_HEADIMG_URL . "access_token={$this->access_token}&kf_account={$account}", array('media' => '@' . $imgfile));
if ($result) {
$json = json_decode($result, true);
if (empty($json) || !empty($json['errcode'])) {
$this->errCode = isset($json['errcode']) ? $json['errcode'] : '505';
$this->errMsg = isset($json['errmsg']) ? $json['errmsg'] : '无法解析接口返回内容！';
return $this->checkRetry(__FUNCTION__, func_get_args());
}
return $json;
}
return false;
}
}
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